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Senior NLP Researcher

Aircall is looking for a senior nlp researcher that has 2 years of experience in an NLP research team.
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Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

With over 600 000 calls per day we focus on user experience, collaboration and integration with other softwares. 

Now building a brand new Voice AI Team, located in Israel, to deliver cutting edge technology at scale - using the latest tech stack, and building solutions from scratch, that touches millions of interactions every day. 

We are looking for an engaged and passionate Senior NLP Researcher to join our growing Engineering Team in Tel Aviv.

Your mission @ Aircall

  • Work on integrating NLP techniques to be integrated with our in-house speech recognition solution.
  • Develop techniques for Speech Analytics on large amounts of transcribed speech data from customers: entity recognition, topic and trend detection, etc.
  • Work together with the Speech Recognition researchers on tasks like sentiment analysis.
  • Help designing NLP processing pipelines.
  • Interact with the Head of Research and with other team members to provide interfaces to the developed algorithms.
  • Interact with other teams (back-end and front-end) to integrate the NLP algorithms into the product.

A little about you:

  • MSc in Computer Science, Electrical Engineering or Applied Mathematics; PhD is an advantage.
  • At least 2 years of experience in an NLP research team.
  • Good understanding in classical methods of language processing (e.g., statistical language model, parsing trees).
  • Deep knowledge and understanding of modern NLP techniques (mainly word embedding, sentence embedding, RNN language models).
  • Good knowledge of deep learning infrastructures (PyTorch or TensorFlow); knowledge of other Python NLP packages is an advantage.  
  • Knowledge of C, C++ or Java is an advantage.
  • You like sharing your ideas and you're open-minded.
  • Able to communicate fluently in English; knowledge of other languages is an advantage.

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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