Professional Services Consultant

Job description

We need you to help us reach our Big Hairy Audacious Goal! By building really smart software we enable insurers worldwide to automatically detect insurance fraud and identify high risks. Our ultimate dream is that in 2025 the FRISS Score is the global trusted standard for honest insurance. Are you ready for an adventure? Our Customer Excellence team needs a new Professional Services Consultant: if your Spanish is as good as your English, let's see whether there's a click!

Your mission as a Consultant

You make sure that the customer gets the best possible FRISS solution at all times, by creating a FRISS score that our customers can trust. A FRISS score that keeps their portfolios healthy and get more savings on their fraudulent cases. The consultant does this by guiding the customer through the changes in their business process and by challenging the customer on their risk appetite.

What did you achieve as a Consultantafter one year?

You have worked on several projects making sure the customer has a great onboarding experience. Together with a project manager and another consultant you have helped the customer by:

• Taking a look at their historical data and giving them suggestions to improve it and make it ready for our software
• Preparing and giving workshops (both virtual and live) where you ask questions to find the need of the customer. You’ll be a sparring partner for them to figure out how to add FRISS to their processes and how our software can be optimized to help them fight fraud.
• Adjust the configuration of the FRISS software
• Train the customer in using our software, helping them understand how FRISS can help them in their daily job
• Support them when they first use the software and be a trusted advisor to help them get the most out of FRISS

Requirements

You and your FRISS team

We offer the opportunity to work in a fast-changing and international environment, with lots of room for initiative and personal development. We want to welcome new customers and to continue our project delivery. And to support this growth we are looking for Consultant. You will be part of our Customer Excellence team, which engages our customers to drive FRISS adoption and demonstrate ongoing value with the products we deliver. In this role you have a big responsibility in the onboarding of our customers.

Who are you?

• Proficiency in Spanish
• Proficiency in English
• French and/or Portuguese is a big plus
• Eagerto learn
• Up for a challenge
• Affinity with IT solutions
• Affinity with Data
• You like to ask a lot of questions
• You listen to understand

Do you recognize yourself in this role? Then hit the apply button and let us know!

Don't let Imposter Syndrome stop you from applying! If you have any questions, you can contact us at shravan.rangarajan@friss.com.