Overleaf is looking for an outstanding Product Specialist to help us continue to provide first-class support to our growing community, focused on providing timely first responses to support queries, and supporting other customer-facing functions including sales, marketing, and accounts.
This is a remote, full-time role, ideally based in the UK, EU, or the Eastern time zone of the US.
Overleaf is a startup and social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. Our primary product is an online, real time collaborative editor for papers, theses, technical reports and other documents written in the LaTeX markup language.
Overleaf has seen rapid adoption across science and research, and now supports a community of over seven million users worldwide. This community includes major institutions such as Stanford and Caltech, with Overleaf becoming an integral part not only of research collaborations but also of undergraduate teaching. Many large international tech companies and labs use our enterprise solutions, and we work with several major publishers: for example, supporting collaboration on IEEE’s member platform, and making the journal submission process smoother for LaTeX users across many academic publishers.
Overleaf was founded by two mathematicians who were inspired by their own experiences in academia to create a better solution for scientific collaboration and communication. Now we are a team of forty, based mainly in and around the UK and in the US. We were recently recognised as one of the UK's top 100 fastest growing businesses and as the Best SaaS for Nonprofits or Education in the 2020 SaaS awards Program
Overleaf is remote-first — all founders and staff work remotely. Our main office is located in London, UK, and we aim to get the whole team together in London a couple of times a year for face-to-face time, Coronavirus permitting.
We encourage flexible working. Our core hours are 2pm–5pm UK time.
Product specialists sit within the Support team, providing support to end users as part of our support rotation which covers (nearly) all time zones. Your main focus will be supporting individual end-users of Overleaf.
This is a junior role, involving following established procedures to help the team provide outstanding support. In particular, you would:
As product specialist you will have the opportunity to interact with multiple customer segments including corporate, government, academic institutions and scholarly publishers. In addition to working with multiple product groups within the Overleaf team, you will have the chance to interact with the broader portfolio of Digital Science products and solutions.
As Overleaf is a fast-growing company, there will also be opportunities for the person hired for this position to grow and develop, and to take on additional responsibility, if desired.
The stages in our hiring process are typically:
We require that you:
The following skills are desirable (but not required):
This is a paid, full-time position. You can work from anywhere, ideally based in either the UK or EU or the Eastern time zone of the US, and salary will be based on experience. Benefits include:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.