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Product Manager

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Job description

Here at Mavenoid, we are building a virtual product assistant that helps customers configure, use, and troubleshoot their products. With some of the world’s most iconic brands as clients and $10 million in funding, we're reinventing technical support. Our goal is to help customers repair more and replace less, make the most out of their products, and never wait on hold again.

The role

As a Product Manager, you will be owning several product streams on our roadmap (such as Growth, Onboarding, Connectivity). This includes identifying problems to solve, validating their value (for users and customers) and business viability (for us), enabling the team to create and iterate on high-quality solutions.


  • Conduct ongoing product discovery (customer/user interviews, data/insights exploration, competitive analysis).
  • Set OKRs for your product stream(s), agree on them with the team and approve with the Head of Product.
  • Create, maintain and communicate the product roadmap for your product stream(s). Provide clear reasoning for product decisions.
  • Create and collaborate with the team on product one-pagers (clear problem statement, success metrics, high-level requirements). Then, prioritise the scope to ship and learn quickly, but with a big opportunity in mind.
  • Support the team during the 6-week Product Cycle with ad-hoc research, data and insights to make good tactical decisions.
  • Ensure quality and completeness of the shipped product in cooperation with engineers and QA.
  • Drive customer adoption of newly shipped features. Track the ease of use and impact after delivery, take proof of concept to pilots, and large-scale production.
  • Support Sales, BusDev, CS, Marketing teams with product info, Q&As, demos and input for collateral.
  • Efficiently communicate with external partners, so we make good progress on joint initiatives.
  • Actively suggest product process improvements - so we improve our ways of working.

Job requirements

  • Proven track record of managing a growing product that is live in production (as a Product Manager).
  • Practical experience driving discovery: problem exploration and validation, qualitative and quantitative research.
  • A strong sense of general UX principles, and a sharp eye for detail to keep the product UI quality bar high.
  • Technical chops, understanding how modern software is built well enough to discuss solutions with engineers and partners.
  • Be able to facilitate effective solution and scoping sessions with the team and document them.
  • Communicate concisely and assertively, have good presentation skills.
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