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Lead Program Officer

Wikimedia Foundation is looking for a Lead Program Officer that has experience in: #management, #analysis, #monitoring.
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Lead Program Officer, Community Learning and Evaluation


The Wikimedia movement is committed to advancing our world by collecting knowledge that fully represents human diversity and by building the services and structures that enable others to do the same. The Wikimedia Foundation is seeking a Community Learning and Evaluation Program Officer to advance this commitment by creating a program for knowledge sharing and learning of international grantee partners. This is a new program to be created as part of the grant's strategy alignment with the new WMF Strategic Direction.  The Community Learning and Evaluation Program Officer will create the program working in collaboration with program officers and other departments in the Wikimedia Foundation to support the capacity development needs to support our growing community of  grantee partners. We are seeking someone who understands the capacity development needs of groups and individual volunteers who engage in the free knowledge movement and are at different stages of movement growth.  Reporting to the Director of Community Investment, the successful applicant will bring a growth-mindset to the position and provide strategic design and evaluation of various learning and training modalities both online and in-person that will support the capacity and leadership development needs of our communities in different contexts, in every major geographical center around the world.

Your primary responsibility will be to establish a learning program for the grantees. Additionally you will support the monitoring and evaluation work of the Community Resources Team. Through your experience designing and delivering adult-learning curriculums, courses and training in diverse, global settings, you must be able to employ a variety of design principles to ensure accessibility and relevance of content for a diverse range of learners from all over the world. We are seeking an individual who embraces the core principles of the Wikimedia movement, such as openness and collaboration and who will be an effective project manager, an advocate for open knowledge, and excited to support and grow all types of leaders at diverse stages of life and in diverse cultural contexts.

A significant track record in design that includes creating and facilitating impactful learning experiences for different geographies, cultures, languages and/or countries is crucial for success in this role. This role may be based anywhere and will require regular travel around the world when circumstances allow.

You are responsible for:

  • Creating a program designed to strengthen mutual connections, shared learning, experimentation, innovation and leverage knowledge and resources between grantees.
  • Creating a learning program for grantees that supports knowledge sharing, skills development and peer support and ownership of the process.
  • Supporting program officers in the implementation of learning and evaluation framework including monitoring and measuring the technical and social impact of our distributed and wide ranging grantee activities, tapping into best practices from evaluation approaches such as equitable, participatory, developmental, collective impact, and empowerment evaluation.
  • Developing a learning plan for grantees to understand and use monitoring and evaluation methods tools into actions for iteration and improvement.
  • Collaborate across the Foundation departments working with the community to ensure coherency for the learning strategy and metrics for grantees.
  • Developing a cadence of regular, user-friendly reports for program leaders and staff to monitor their results and make strategic decisions.
  • Supporting the grantmaking team to report on their core metrics and respond to data queries as needed.
  • Contributing to an internal culture of learning and evidence-based decision-making among colleagues and program leaders.

We’d like you to have these skills:

  • Requires a Bachelor’s + 8 yrs related work experience; or Master’s + 6 years related experience; or equivalent work experience.
  • Demonstrated capacity building, learning and monitoring design experience with a focus on online and in-person curriculum and learning tool design, ability to evolve content into impactful and accessible learning resources and experiences
  • Experience and skill with public speaking and facilitation, ease communicating and engaging with a variety of audiences
  • Experience designing and working internationally within multilingual and multicultural contexts with wide networks of stakeholders and learners
  • Understanding of best practices for cultural/contextual inclusivity to ensure learning resources and experiences reflects multiple perspectives
  • Able to develop resources for various learning styles, accessibility needs
  • Ability to collaborate and engage in shared decision-making process with various stakeholders and internal/external teams
  • Quantitative data collection and analysis skills, especially with smaller sample sizes or non-parametric data.
  • Qualitative data collection and analysis skills, especially in mixed-method settings.
  • Experience creating graphs, charts, and tables that summarize the outcomes of a dataset in concise and thoughtful ways.
  • Experience identifying blockers and other issues throughout the process and able to participate in design and application of remediation strategies, including inclusive retrospectives and clear documentation as necessary
  • A strong level of written and spoken English, as well as the ability to communicate clearly with non-native English speakers. Non-native English speakers are encouraged to apply. Additional languages are a major plus, as is experience living or working in multiple cultures.

Qualities that are important to us:

  • A passion for and belief in free and open knowledge
  • Respect for and acceptance of multiple cultures and customs, and a curiosity about the world
  • Commitment to and belief in the value of inclusion, equity, and diversity.
  • Energy and ability to work in a fast-paced environment

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia FoundationBlogWikimedia 2030Wikimedia Medium Term PlanOur Commitment to EquityThis is Wikimedia Foundation Facts MatterOur ProjectsOur Tech Stack

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