IT Helpdesk Specialist

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others;
• Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests;
• Routing those Incidents and Service Requests that require reassignment to other Service Teams;
• Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible;
• Continually observing a security-aware approach;
• Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency;
• Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools;
• Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis);
• Taking ownership of the system and service monitoring focusing on implementation and continuous improvement;
• Handling of all customer-related activities initiated by IT Operations across the group;
• Ensuring full cooperation and effective communication with various departments.

Requirements

• Bachelor's Degree in Computer Science/Information Systems or any other related field;
• Minimum of 2 years experience working within network and servers;
• Strong background in OSX & IOS devices
• Prior experience in troubleshooting servers and installing and configuring networks;
• Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.);
• CCNA Certification will be considered an asset.
• Fluency in English is a must
• Must be able to cover the US/LATAM Timezone

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire