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IT Helpdesk Specialist

Interested in new opportunities and have 2 years experience working within network and servers? Binance has a job opening for an IT Helpdesk Specialist.
Job post found at jobs.lever.coApply for position


Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others;
  • Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests;
  • Routing those Incidents and Service Requests that require reassignment to other Service Teams;
  • Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible;
  • Continually observing a security-aware approach;
  • Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency;
  • Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools;
  • Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis);
  • Taking ownership of the system and service monitoring focusing on implementation and continuous improvement;
  • Handling of all customer-related activities initiated by IT Operations across the group;
  • Ensuring full cooperation and effective communication with various departments.


  • Bachelor's Degree in Computer Science/Information Systems or any other related field;
  • Minimum of 2 years experience working within network and servers;
  • Strong background in OSX & IOS devices
  • Prior experience in troubleshooting servers and installing and configuring networks;
  • Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.);
  • CCNA Certification will be considered an asset.
  • Fluency in English is a must
  • Must be able to cover the US/LATAM Timezone


• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Apply for position