Smile.io allows eCommerce store owners to deliver powerful and customizable rewards programs to their customers. These programs help stores delight their customers, keep their business profitable, and grow their community. We are powering thousands of rewards programs, and rewarding tens of millions of customers in eCommerce stores all over the world!
As a member of our Merchant Experience team, you will play a vital role in communicating directly with our eCommerce merchants to help them get the most out of Smile and grow their business! We are looking for a highly-motivated Experience Manager to help merchants grow their businesses through customer loyalty. We support merchants globally and we are looking to expand our coverage to ensure we provide the highest level of availability for them.We are looking to fill one remote position to work hours aligned to 9-5 pm ET (with some flexibility +/- 1 or 2 hrs), Sunday - Thursday, but open to other arrangements that provide full weekend coverage as well.
About the role:
As an Experience Manager, you will be working to support thousands of merchants who have launched loyalty programs with Smile. This role is high-volume, 1:many. Most days will be spent interacting directly with merchants when they ask for help with strategy or program evaluation, but you will also contribute to our strategy to help proactively address issues before a merchant asks for assistance. Alongside the rest of the Merchant Experience Team you will contribute to self-serve resources that help our merchants guide themselves to success.
If you love a challenging, high-volume environment where you can think on your feet, and delight customers, we want to hear from you!
What we are looking for:
Bonus points if you:
About the team at Smile!
We believe that diverse teams perform better and that fostering an inclusive environment is a key part of growing a successful business. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.
Great! We'd love to hear from you. We aren't looking for just anyone to join our team, so our application process is not going to be your run of the mill application. We would love to see a cover letter that shows us your personality! ... and lets forgo your resume and just send us a link to your LinkedIn profile or other online resume. If you don't have a LinkedIn profile, just make sure that your cover letter addresses the requirements listed above and touches on relevant past experiences.