Numbrs Personal Finance AGVisit company site

Customer Support Representative

If you have 1-2 years work experience in an administrative or organizational role, Numbrs has a job opening for a customer support representative.
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Numbrs Personal Finance AG is a technology company. Our product is Numbrs, a multibanking application available for iOS and Android. Numbrs is one of the most widely used banking apps in Germany and was recently launched in the UK.

Numbrs is reshaping the future of the workplace. We are a fully remote company, at which every employee is free to live and work wherever they want. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution.

We are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.

Job Description

Numbrs is expanding, and we are therefore searching for a native Spanish speakers for the Support Agent position. You'll be the first point of contact with Numbrs to the Spanish speaking market. You will be working across many channels to provide our users with the most excellent customer support experience. Besides your primary responsibility as a Support Agent, you will create and review Spanish content and monitor our social media channels. You will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.

Key Qualifications

  • native Spanish and high level of English
  • 1-2 years work experience in an administrative or organizational role
  • ability to effectively prioritise and escalate user issues as required
  • advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
  • quick to learn and fast to adapt to changing environments
  • ability to multi-task, work independently, and make accurate decisions with a sense of urgency

Ideally, candidates will also have

  • prior experience in customer support
  • strong technical understanding and interest in internet companies and mobile apps

Location: Home office from your domicile

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