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Customer Success Manager

ShipHero is searching for a Customer Success Manager that has 2-years of Account Management experience and a proven ability to succeed in a fast-paced, dynamic and high growth environment.
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What We Do:

As a Customer Success Manager at ShipHero, you are responsible for managing a base of large accounts to help drive a high level of customer satisfaction, successful product use, and customer retention. Your job is to ensure the highest level of customer satisfaction through knowledge of the ShipHero application, industry trends & best practices, and knowledge of the customer’s needs. You are expected to maximize the strength of the customer relationship by building rapport with everyone within the client’s organization - taking advantage of sales and networking opportunities, managing difficult situations, and serving as the customer’s advisor.

Our team accomplishes these tasks by developing an exhaustive understanding of the application and working closely with ShipHero’s excellent engineers, designers, sales, and marketing teams. If you are interested in being part of a cutting-edge SaaS software that is disrupting the industry, take a moment to apply!

This is a remote position. We communicate regularly using video chat and Slack.

The Best Applicants:

  • Demonstrate a communication skills (written, verbal, presentation), with the ability to explain technical concepts to non-technical users
  • Have a proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Have outstanding multi-task task management skills across a varied set of responsibilities
  • Can build credibility and trust by understanding customer requirements and addressing needs
  • Have a minimum of 2-years of Account Management experience and a proven ability to succeed in a fast-paced, dynamic and high growth environment
  • Are willing to travel based on customer and business need (10-25% travel)
  • Have knowledge of the warehouse and/or logistics industries

About ShipHero

Hello. We are ShipHero. We have built a software platform entrusted by hundreds of eCommerce companies, large and small to run their eCommerce operations. Many of our customers sell on Shopify and/or Amazon. We’re driven to help our customers grow their businesses, by providing a platform that solves complex problems, and is engineered to be reliable and fast. We are obsessed with building great technology, that is beautiful and easy to use. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - you can do great things. We are looking for people who are passionate about technology and helping people solve problems.

Equal Opportunity Employer/Veterans/Disabled

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