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Customer Success Manager

Red Canary is searching for a Customer Success Manager that has 2+ years experience in an Account Management or Customer Success position at a SaaS company.
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Description

Why Red Canary

Red Canary is a security operations partner for modern businesses, deployed in minutes. We empower security teams to quickly identify and shut down attacks that have bypassed traditional security technology—all at a fraction of the cost of building out their internal teams and architecture.

Why You Matter

An exceptional Customer Success Manager understands that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand. Your success is not only measured in terms of renewal rates and revenue growth, it is also measured by your commitment to act with urgency as an extension of the customer team and marshaling resources to be our customers’ security ally.

Who You Are

  • Excellent oral and written communication skills, specifically with escalated customers.  
  • Able to clearly communicate complex solutions in an easy to understand manner. 
  • Strong ability to prioritize tasks and issues using sound data and metrics.
  • Able to achieve objectives with guidance and coaching. 
  • Able to manage customers and make recommendations to improve the customer's security outcomes.
  • 2+ years experience in an Account Management or Customer Success position at a SaaS company
  • Experience in cybersecurity preferred but not required.
  • Experience working with GTM partners preferred. 
  • Able to achieve objectives with guidance and coaching

Responsibilities

  • Achieve net retention targets for your accounts
  • Guide customers through the onboarding, adoption and optimization of Red Canary
  • Secure renewals at or above previous levels for your customers
  • Act as an internal advocate for your customers' needs
  • Achieve net retention targets for your accounts
  • Deliver customized onboarding, adoption and optimization of Red Canary in collaboration with GTM Partners
  • Work collaboratively with team members  and partners to improve overall Red Canary customer experience

Targeted base on-target-earnings is $100,000 depending on experience.

Benefits at Red Canary

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. 

For a full list of benefits, please review our Benefits Summary:

https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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