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Customer Happiness Engineer

If you have 2+ years’ experience in a similar position, Sherpany is looking for someone with your skillset.
Job post found at sherpany.breezy.hrApply for position


#Gettimeback to the executives of global leading companies..

Sherpany`s mission is to give back time by turning formal meetings from time-wasters into value-creators. Our team is building a mobile and web based platform that allows effective choice making by digitally transforming meetings and decision making processes. In cutting administrative, organizational and repetitive work Sherpany`s platform is actively sparing resources like paper, shipping and transportation. Our headquarter is located in Zurich and we have offices in Lisbon, Berlin, Paris, Milan and Wroclaw.

Your mission - Bring a smile to our customers face :-)

As a member of our Support Team in Lisbon, you help our customers such as banks, insurances and pharma companies to find solutions in their daily use of our meeting management software. With your support you ensure that their use of our solution is a flawless experience and you illustrate how the product has the ability to set them free to do great work and to #gettimeback. Within Sherpany, you have the opportunity to closely interact with a multinational and talented team, learn how to become a master of your craft and embrace your job responsibilities, which include:

  • Provide high quality support in response to customer inquiries, concerns, and requests about our software
  • Ensure that you and your teammates provide an excellent service in several languages
  • Communicate with our premium customers by using our ticketing tool, chat and phone
  • Work side-by-side with our customers or 2nd level support to provide efficient solutions to challenging problems
  • Gather customers information, evaluate and analyze the recurring symptoms in order to find sustainable solutions
  • Be proactive by scheduling follow ups with customers where necessary and record support cases by using our tools

What we'll love about you:

  • You are fluent (oral & written) in French & Italian; English is on a good level
  • You have 2+ years’ experience in a similar position; supporting end users
  • When talking to clients you excel through your outstanding communication skills and high service- and solution-orientation
  • Customers, colleagues and superiors can count on you because you are a trustworthy, result-driven and reliable person

What you'll love about us:

  • You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
  • In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working
  • Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
  • Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation

Our recruiting process:

  1. Send us your online application
  2. First interview with Talent Acquisition Specialist (30 min)
  3. Solve a job related task 📝
  4. Second interview with Hiring Manager
  5. TrialDay: Get to know the team and the job
  6. Offer 🎉
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