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Client Relationship Manager

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Description

About BMAT 

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry.

Our Culture 

We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years.

We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately).

Job Summary

We’re always on the look for Client Relationship Managers for most of our teams, from the Charts team to the TV or Broadcast. 

This is an ongoing role published here, if we think you’re a good fit for the role we’ll get in contact with you!

We are looking for a talented Client Manager to lead the Operations of a wide range of new clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services. 

You will work in close collaboration with the Engineering team. You will have the power and responsibility to put plans and actions into effect.

What You Will Be Doing

  • Delivering excellent services and results to clients
  • Understanding clients’ needs and finding optimal solutions
  • Discerning the technical capabilities of the tools and the team and translate them to clients
  • Transforming clients’ challenges into opportunities for growth
  • Creating better internal processes and leading changes
  • Developing creative solutions for existing and new clients

All About You 

  • Experience in project management, technical account management or client support in technical environments
  • Highly organised, multitasker and with strong attention to detail
  • Initiative, drive, enthusiasm and entrepreneurial attitude
  • Excellent decision-making, critical thinking and problem-solving
  • Passion about listening, asking, understanding and communicating
  • Love for teamwork and learning
  • Computer literacy
  • Be comfortable dealing with a large amount of data and numbers
  • Knowledge or experience in the music industry is a plus
  • Fluency in English and Spanish.

You Can Enjoy

  • Full-time job, part-time or freelancing options available!
  • Flexibility on working hours and home office.
  • Free coffee, tea, fresh fruits, language classes and a wide range of online and onsite courses.
  • Possibility to choose your hardware and tools
  • Free beers and snacks on Friday afternoon’s Jam  sessions
  • Becoming part of a multicultural and diverse team based in Barcelona obsessed with bettering the music industry.

Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

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