At Netlify, we’re building a platform to empower digital designers and developers to build better, more elaborate web projects than ever before. We’re aiming to change the landscape of modern web development. Netlify currently serves more than 1,000,000 developers worldwide.
Netlify is a diverse group of incredible talent from all over the world. We’re ~44% woman or non-binary, and are composed of more than a fourth as many nationalities as we are team members.
We recently raised $63M in Series C funding to bring forward the next generation of tooling for a more accessible web. Among our investors are Andreessen Horowitz, Kleiner Perkins, EQT Ventures as well as the founders of GitHub, Slack, Figma and Yelp. This latest round brings Netlify’s funding raised in total to $107M to date.
Our Support Forum Team works in partnership with the Helpdesk team to get all of our customers the help they need! We answer customer questions, create content, and remove roadblocks to help our customers succeed. We also route information we get from customers back to product and engineering teams to help our products be the best they can be.
Netlify is looking to hire our first Associate Support Community Moderator to assist the existing teams in managing a successful and vibrant support forum for our customers. Your day to day will be varied, and tasks will include answering questions in our forums, moderating conversations with our customers, content creation, and engaging with on social media. This role exposes you to our world-class platform, our second-to-none team, and offers many opportunities to grow into a career in Support, Documentation, Product, Marketing, or Developer Experience.
Our ideal teammate has a cross-functional background that incorporates writing or content creation, social media campaigns or work in online communities, as well as some technical expertise. Strong written English is a must, as is the ability to learn quickly and communicate with a wide variety of people from different backgrounds and technical levels. With our team, you'll also be required to read and absorb large amounts of technical content on a daily basis. You'll need to be a flexible thinker who can balance short term and long term goals. You will also need a strong technical curiosity, and the desire to problem-solve. In addition, we require the ability to connect with a variety of audiences on social media, and a knack for creating content that fills knowledge gaps that you'll help identify.
Not sure you meet 100% of our qualifications? Please apply anyway!
With your application, please include:
When we receive your complete application with the items above, we'll get back to you about next steps. Please note, preference will be given to applicants who are based in North American timezones or very western Europe. If you are based outside of those timezones, please describe your ability to timeshift in your cover letter.
Of everything we've ever built at Netlify, we are most proud of our team.
We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—pairing, collaborating, debating, and learning. We want you to succeed! About 60% of the company are remote across the globe, the rest are in our HQ in San Francisco. To learn a bit more about our team and who we are, make sure to visit our about page.
Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. We believe that the unique contributions of all Netlifolks is the driver of our success. We are all responsible for bringing on people from all walks of life. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know.